Encore Systems Limited — E-Commerce Platform
A commerce platform for storefronts, catalogues, inventory, orders, delivery, payments, returns, customer accounts, content, reporting, and role-aware administration.
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Encore Systems Limited — Awani AI Chat Bot
A multilingual AI chat bot for customer service that grounds answers in approved knowledge and live commerce data, with confidence controls and a safe path to human support.
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A customer relationship platform for customer and organization profiles, contacts, consent, preferences, conversations, tickets, orders, tasks, opportunities, pipelines, segmentation, and reporting.
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A restaurant operations platform for menus, branches, orders, delivery, customer care, availability, pricing, promotions, fulfilment states, and performance visibility.
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A governed knowledge base platform for structured articles, categories, collections, FAQs, playbooks, and step-by-step service guidance with search, approval, revision, publishing, ownership, audit, and integrations.
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A support ticket platform that turns customer or internal requests into owned, prioritized, trackable records with queues, SLA clocks, assignment, tasks, communication history, and resolution tracking.
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An omnichannel customer operations platform that brings webchat, WhatsApp, Facebook, Instagram, email, and API conversations into one service workspace with routing, agent tools, supervisor visibility, and reporting.
Read articleSystem Maintenance Announcement Guide: Guidelines and Process
A practical guide to system maintenance within maintenance announcements, including the standard process, required information, and escalation points.
Read articleRequest and Response Formats: Guidelines and Process
A practical guide to request and response formats within integration and API, including the standard process, required information, and escalation points.
Read articleTicket-Handling Procedures: Guidelines and Process
A practical guide to ticket-handling procedures within policy, security, and compliance, including the standard process, required information, and escalation points.
Read articleAgent Knowledge: Guidelines and Process
A practical guide to agent knowledge within contact-center operations, including the standard process, required information, and escalation points.
Read articleKnown Issues: Guidelines and Process
A practical guide to known issues within incident and problem management, including the standard process, required information, and escalation points.
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