Overview
A multilingual AI chat bot for customer service that grounds answers in approved knowledge and live commerce data, with confidence controls and a safe path to human support.
What it covers
- English, Bangla, and Bangladesh Banglish language detection and normalization
- Answers grounded in tenant-isolated KBS, FAQs, policies, catalogues, prices, and availability
- Live commerce context, product guidance, and supported product-image matching
- Confidence controls, safe fallbacks, human handoff, feedback, and secure management APIs
Who it helps
businesses that need Bangla, English, and Bangladesh Banglish customer replies grounded in approved information and connected to human agents when needed.
About Encore Systems
Encore Systems Limited designs and delivers practical business software for commerce, service, customer experience, support, knowledge operations, and digital growth. Confirm the applicable scope, integrations, deployment model, and service terms with the Encore Systems team.